Ambience Wireless Desk Lamp

• Return Conditions: Customers can apply for a return within 30 days after receiving the product. The product must be unused and in good packaging. For specific products (custom-made products), no return or exchange will be made unless there is a quality problem.

• Return and Exchange Process: Customers need to contact the after-sales customer service team and provide the order number, product pictures and reasons. After the review is passed, the return address or relevant instructions will be provided. After receiving the returned goods and verifying that they are correct, a refund or exchange will be processed within 5-7 working days.

• Expenses: If the return or exchange is caused by product quality problems, the freight will be borne by us; if it is due to personal reasons of the customer (such as dislike, wrong purchase), the freight will be borne by the customer.

• Quality Problem Solution:For product quality problems (such as damage, functional defects) caused during production or transportation, customers can take photos and contact the after-sales team. We will reply and arrange a solution within 48 hours.
• Solution: According to the actual situation, customers can choose free exchange, full refund or a certain percentage of discount compensation.

• Logistics options: We provide standard delivery, expedited delivery and global direct mail services. Standard delivery time is usually 10-15 working days, and expedited delivery is 5-7 working days. Customers can choose the most suitable logistics method according to their own needs.

• Shipping policy: For most countries and regions, free shipping is available for purchases over a certain amount; for expedited orders, additional shipping fees are charged. The specific fee is determined according to the order amount and delivery address.

• Logistics tracking: All orders will be provided with tracking numbers after shipment, and customers can view the logistics status in real time and track it on the order page. If there are delays or logistics problems, customers can contact our customer service team at any time to deal with the problem in a timely manner.

• Special situation handling: For logistics delays caused by customs clearance or force majeure (such as natural disasters, epidemics, etc.), we will notify customers in a timely manner and negotiate with logistics companies to resolve them as soon as possible.

• Regular discounts: We will regularly launch seasonal discounts, limited-time promotions and new product discounts. All discount information will be published on the official website homepage and customer email notifications. Customers can enjoy promotional activities such as discount codes and full discounts.
  
• Bulk Purchase Discount: For bulk purchase customers, we provide a tiered discount plan. The larger the order volume, the higher the discount. The specific discount ratio is determined according to the purchase quantity. Customers can contact the sales manager to discuss the wholesale price.

You can contact us through the following contact information:

Email: qianshi66@outlook.com
WeChat: +86-13268261258

We will try our best to respond to your request within 24 hours